- Cerevrum taught the staff of Burger King to communicate with guests of restaurants in English

- Vipservice accelerated updating of non-standard configuration 1C with service from 1C-IzhTC

- Mail.ru Cloud Solutions helped Burger King process orders 2x faster through applications

- "1C Company released edition 9 of a configuration Hotel

- The coffee shop without cash desks earned. Everything is paid through mobile application

- Sabre submitted the media solution for promotion of hotels to Global Distribution System

- KFC passed to e-document flow through "Diadoc"

- Under Armour and Virgin Galactic created the first-ever space suit for space tourism

- VOX Hotel implemented the system of face recognition Spy.space

- The hotel "Sevastopol " will manage bonuses of clients using a blockchain

- Astrus implemented the platform of monitoring for wireless networks based on Cisco LoRaWAN

- The travel agency Thomas Cook, oldest in the world, is liquidated with debts in $2.1 billion

- Trevelport, IBM and BCD Travel develop a solution blockchain for reconciliation of commission payments

- Alistair Roger is appointed the vice president Trevelport on agency sales in Europe

- The Russian Railway start the first accelerator for startups

- "Дом.ru" provided Business with telecom services of Panorama in Izhevsk

- Hotel launched a service for checking the purity of linen with QR codes

- Shokoladnitsa is protected by the solution of Kaspersky Lab

- Cloud4Y protected personal data of clients of DaVisa

- LG implements at schools a blockchain control system of deliveries of products for lunches

- First robot dishwasher for restaurants is showcased

- Accenture implements a blockchain system of identification of travelers

- Amazon closes delivery service of food from restaurants without having sustained the competition

- "Aeroclub" robotized financial and economic processes in 1C

- In the corporate center of improvement Sibur South the solar power plant is put into operation

- Marriott launches competitor of Airbnb

- Google launches competitor of Airbnb

- SAP will help airlines to improve service of passengers using certification of IATA ONE Order

- Burger King started payment from the e-wallet through the QR code in more than at 600 restaurants of network across all Russia

- Step Logic upgraded contact center of Aeroklub travel agency based on solutions of Genesys

- Everpoint issued the alpha-version of the new server of the EverGIS platform

- The hotel dismissed 120 robots and replaced them with people

- The reporting without checks and landing: Aviasales started service for a design of business trips

- "РТКомм.РУ" provided satellite communication to the tourist Lightning Yamal complex

- Ex-CIO of Freight One Vadim Uryas opened a collection of wines in the center of Moscow

- Vkusnolyubov increased IT infrastructure performance by 30% using Softline cloud-services

- HP unveils HP Engage One Pro cash terminal

- ITs "Telecom Service" equipped with the multimedia systems network of restaurants of Evgeny Nichipuruk

- Vkusvill started service of a fourchette catering for physical persons and legal entities

- Shokoladnitsa began to use robots waiters worth $12 thousand.

- The Mir payment system and PSB started service of a non-cash tip

- Sabre and Google created artificial intelligence technology in tourism

- Beltel constructed low-current infrastructure of new hotel Mövenpick Moscow Taganskaya

- D-Wine automated businesss-processes using "1C: ERP WE"

- Rosatom was engaged in IT projects in the field of tourism

- Russians started the application for hotel booking in virtual reality

- In Russia the marketplace for suppliers of restaurants appeared

- The TTK connected hotels of Smart Hotel network to the Internet

- How to create an extensive LAN with cloud management. TP-Link Omada SDN Solution Overview

- "Circuit" started the platform for hotel booking

- MegaFon launches Mobile ID service

- Information Technology for Staff Development

- 600 thousand hotels begin to accept bitcoins worldwide

- In Tinkoff Travel Telegram bot for search of profitable air tickets appeared

- KFC will print in Russia chicken nuggets on the bioprinter

- SimbirSoft releases ShopChat app for chat sales

- Signify expanded the UV-C portfolio of solutions for disinfection of air and surfaces

- G-Core Labs started Meet - universal service of video calls for business with free-rates

- BM Group "Factory of Innovations" provided the Immuno complex against distribution of COVID-19

- Rostec developed a laser ranging sensor for quadcopters

- Clients of Tanuka can do orders using Business Chat Apple now

- CTI provided service of Contact center Express

- France creates the competitor of Airbnb and Booking for the state account

- 'Systems Services' increased service quality and automated work of exit employees

- The world's largest travel agency of TUI reduces 8 thousand jobs

- Miso Robotics provided kitchen robots for restaurants

- Ecwid selected 5 million rubles for development of free service for owners of cafe and restaurants

- Tools of the analysis of trade for small business from OFD Platform became free

- Easy Meal becomes Easy Meal Family

- Automation of training in Rosinter Restorants

- Sberbank has proposed a new contactless technology for accepting payments using a smartphone

- The cofounder of Qiwi Sergey Solonin became the owner of network of cafe of self-service

- Hilton uses virtual reality that employees understood work of cleaners and sympathized with them

- "1C Company issued the solution "1C:Enterprise 8. Restaurant. Front office"

- Sberbank together with "THAT" developed the tool for analytics of tourism of Russia

- Kuzina automated processes of service maintenance of own restaurants and network of the franchisee using Okdesk system help desk

- Russians can now pay for coffee with their faces

- President-Hotel passed to call tracking of Mango Office

- "Omni's Lanit" implemented the loyalty program and the BI solution in network of Tokyo — City restaurants

- Sabre and Accor are going to create the unified platform for hospitality industry

- The first in China completely robotic restaurant opened

- Tele2 provided to free Wi-Fi ski resorts of the Leningrad Region

- "DC Office" accelerated work with customer applications thanks to ITSM 365

- Sabre Corporation Appoints Kurt Eckert as President

- MyHoreca Reduced Support Burden with ITSM 365

- "1C: Public catering" and "1C: Building public catering" with "1C: Enterprise" received the next certificate "1SSovmestimo"

- Abrau-Durso went into the restaurant business and for this created a new company

- Chibbis revenue grew by 62% and amounted to more than 190 million rubles

- Tourism platform Tele2 will help in the development of the hospitality industry

- Profil24 contact center in Germany transferred customer service to Naumen platform

- SITA announces "Digital Travel Declaration"

- Mars Petcare introduced artificial intelligence to optimize promotions

- In Russia, a device connected to State services was released for automatic verification of QR vaccination codes

- Naumen solutions optimized the client service of the outsourcing contact center Kuck & Schmidt in Germany

- Blackstone investment giant sold casino hotel in Las Vegas three times more expensive than it bought

- MedInvest Group automated patient care based on Naumen platform

- The developer of payment solutions for restaurants Toast entered the exchange and was valued at $20 billion

- ABB has released robotic FlexBuffer cells for quick processing of goods

- Bill Gates gained control of the Four Seasons hotel chain. She has 2 hotels in Russia

- Qatar Airways enters into a distribution agreement with Sabre with a focus on NDC

- Co-founder of Ostrovok booking service detained while trying to import drugs

- Russian marketplace of author's travel raised $1 million

- Ex-Minister of Communications and IT of Afghanistan got a job as a food delivery man in Germany

- Hyatt bought a competitor for $2.7 billion

- In the Bnovo PMS system, demand statistics by region of the Russian Federation are now available

- Sistema VC and Almaz Capital invested in Russian online travel service

- What does a monument of architecture look like in modern Moscow? Gastrocquartal "Depot Forest"

- HP Inc. introduced the compact HP Engage Flex Mini computer

- HP Inc. introduced the HP Engage Go 10 transformer system tablet solution

- Murmansk region launched a digital tourist guide developed with Rosatom

- YMoney launches identification with MegaFon Mobile ID

- SkyUp Airlines has chosen Sabre trading floor to launch global distribution

- Hilton hotel chain ended the year with losses of $720 million

- Target Global, founded by Russians, has invested in a platform for booking hotels and cars from various services

- BI.Zone has protected applications for KFC guests

- Russian software began to be used to recognize passports of tourists arriving in Seychelles

- Hotel "Astoria" introduced the solution Consyst.Hotel from "Consist Business Group"

- Accor hotel chain receives billions in losses

- Louvre Hotels Group has chosen Sabre technologies to accelerate distribution transformation

- Marriott chief dies of cancer

- Beltel built the telecommunications and multimedia infrastructure of Radisson Blu Olympiysky Hotel, Moscow

- In the Perm cafe "La Bufet" the Neuroniq Stream system is installed

- Okdesk began to offer ready to integration with service desk-solutions of federal networks

- Cars without drivers began to deliver food from KFC

- Ackermann Cement halves the burden on support staff with ITSM 365

- Bifit Kassa together with EQWA.pay presented a joint solution - AriaSoft.

- UES Research Center coordinates contractors in different regions using the ITSM 365 cloud platform

- Just IT launched a new business area on the ITSM365.ru platform

- The IT department of the Shcherbinsky Elevator Plant began to process 1.5 times more internal calls using ITSM 365

- Ex-head of Pobeda appointed CEO of Perekrestok

- In early 2023, the GFC marketplace will become available for foreign food manufacturers

- KFC has accelerated case processing by combining the chain's restaurants and contractors on the ITSM 365 platform

- How to engage in digitalization in the new reality? Overview of the main reports of TAdviser SummIT 2022

- The number of users of the Russian Russpass tour service exceeded four million

- Pizza chain "Papa Jones" transferred technical support of partners to the ITSM 365 platform

- SberMarket accelerated the work of the contact center using the NAUMEN product ecosystem

- Apibank launched a fintech service for participants in the travel industry

- The neural network wrote music based on big data about the cities of Russia

- Tinkov sold the Russian real estate rental service La Datcha

- Freshii restaurant chain begins to use cashiers working via video link

- Founded by Russians, Xploration Capital invested in the British private jet booking service

- Promobot created a cafe with a robot supermodel

- Explana Research Laboratory advises patients using the Naumen Contact Center cloud platform SaaS

- "1C: Fast Food. Front Office "received a certificate" Compatible! Program system 1C: Enterprise "

- Russian tour operator TUI changed its name

- Russian Railways launches a Russian analogue of booking.com

- Yakitoria opened a restaurant in the Krasnogorsk district

- Abramovich bought a hotel in Gelendzhik from the former mayor of the city

- Creditcall moved to Naumen Cloud Contact Center

- "ANANTERM telematics" accelerated the processing of calls from users of transport monitoring systems using ITSM 365

- Coffee Like Network Improves Partner Remote Service with ITSM 365

- The unified contact center of the Rigla pharmacy chain united about 6 thousand pharmacies using Naumen technologies

- Sabre SafePoint began tracking travel restrictions around the world

- The court introduced a surveillance procedure in relation to the Fresh Lab ready-made food delivery service

- The Rocket platform is integrated with the Gosklyuch

- Rock and Mill Has Increased IT Service Performance by 1.5 Times with ITSM 365

- Glavstroy accelerated the provision of services to personnel by 1.5 times thanks to ITSM 365

- Smartway Travel Group launches travel booking service for travel agencies

- Subway automated accounting with "1S:UNF 8. Catering Enterprise Management "

- Samolet Group opens a single digital contact center in Lipetsk

- Dodo Pizza accelerates hotline after moving to Naumen Contact Center SaaS

- AgroTerra builds a common service center based on the ITSM 365 cloud platform

- "Sberbank Eapteka has improved its customer experience using the Naumen Contact Center SaaS cloud platform

- "Modulbank" launched a warehouse service for coffee shops

- Hospital in Ivanovo will pay 18 million rubles for the death of a child due to the mistake of health workers

- Medical equipment supplier "Firm Galen" transferred customer support to the ITSM 365 platform

- Data of millions of customers of the Intourist tour operator was leaked

- The company of the owner of the Agrant group buys out the Radisson Resort hotel complex - Zavidovo for billions of rubles

- VkusVill scales delivery service from restaurants

- The Russian service for organizing business trips Smartway was bought by a business tourism agency for millions of dollars

- The National Lottery has doubled the processing of requests from draw participants and partners on the ITSM 365 platform

- Docsvision transferred service support from a foreign solution to the Russian ITSM 365 platform

- Forum-Auto automated the provision of services to personnel on the ITSM 365 platform

- "Digital Design" modernized the site of the holiday home "Torovo"

- Baikal Service has doubled the work of internal support thanks to the ITSM 365 platform

- Visitors to the Roller attraction restaurant in Sochi Park make orders using ATOL monoblocks

- OpenTask Partner Network serves customers on ITSM 365 platform

- Absolut Bank has completed a project to implement the Naumen Contact Center platform

- ALP Group has optimized the financial model of the service line of business on the ITSM 365 platform

- Andrey Nilov appointed commercial director of Wone IT

- The revenue of the Teremok restaurant chain for the year increased by a third

- Inventive Retail Group has transferred remote customer service to the Naumen Contact Center SaaS platform

- In cooperation with Corteos, Aeroclub creates a multi-OBT platform

- ITSM 365 Cloud Platform Reduces Client Call Processing Time in Its Group

- Ural Bank for Reconstruction and Development began to serve customers even faster with the help of Naumen solutions

- Digitalization of AKS catering services using 1C-Rarus solutions

- Reply optimized operating costs of outsourcing projects with Naumen Contact Center SaaS

- Mobile application "Drove" launched

- Iskra Ventures sells stake in Hotellab

- WeGoTrip to raise up to $450,000 from Iskra Ventures

- Digital nomad visa launched in Kazakhstan

- Pizza delivery market in Moscow and Moscow region grew 3.5 times and reached ₽83,5 billion

- Avito Travel opened the opportunity to book hotels throughout Russia

- Bronevik.com became a hotel supplier for Avito Travel

- "YMoney" launched "Flexible QR"

- Sales of pizza with delivery are growing in Russia

- Contact center "Rosgosstrakh" switched to Naumen

- Deliveries of tents from abroad to Russia for the year increased by 15%

- A single state platform for domestic tourism was launched in Russia - with hotels, tickets and guide services

- Russian scientists have created AI to detect fake documents for cars

- Tourist bus production launched in Russia

- Bosch Contact Center in Russia and the CIS has optimized service based on the Naumen cloud platform

- The working hours of Russians reached a maximum in 11 years

- MTS Travel added personalization to online guides to the regions of Russia

- S7 Airlines launched automatic online check-in for foreign flights

- Mosgiprotrans automated internal processes using ITSM 365

- Yandex Travel will collect figures and facts about past trips

- FASP Contact Center increased gross profit and throughput using Naumen technologies

- The number of self-employed in Moscow exceeded 1.7 million

- In sotsuchrezhdeniye of Moscow area behind food the neuronet controls. She recognizes violations from food photos

- Konica Minolta assisted EvoKom in the transition to the domestic Service Desk ITSM 365

- Mirrico optimized all service departments with ITSM 365

- Mishustin instructed to create a single GIS for tourism. What will be in it

- The profit of Russian companies for the year increased by 23% and reached 38.2 trillion rubles

- European foodtech startups overtake American in terms of investment for the first time

- The Russian software market for restaurants soared by 68.3% over the year

- Rostelecom enters the hotel booking services market

- 26.9 million people are employed in small and medium-sized businesses in Russia

- HostFly.by has launched a Secure Hosting service for processing personal data

- Putin gave instructions in the field of digitalization of tourism

- In which regions of the Russian Federation most of all individual entrepreneurs

- ATOL equipment is compatible with Rosa operating systems

- The share of domestic franchises in Russia reached an all-time high

- One of the largest restaurant holdings in the Russian Federation "Rosinter" increased its annual revenue to 7.17 billion rubles

- Tourist flow to ski resorts in Russia for the year increased by 15%

- Edition 3.0 "1C: Catering Enterprise Management" is presented

- "Modulbank" launched an educational application for owners of coffee shops based on CafeStore

- Tetrika Online School Moves Telemarketing to Naumen Contact Center SaaS

- What did you remember 2023. Main results and trends. Opinions of key IT market players